BT Transfer

Baby seats Free Authorised company

Frequently Asked Questions

We have compiled a list of most frequently asked questions by our clients. Please check to see if your question is below. If you can not see the answer to you question please contact us via our Contact Us Page

  • Should I book in advance?
  • Where do you pick-up from and where do you transport to?
  • How can I contact you when I am the airport?
  • What services do you offer for children?
  • My flight is delayed what do I do?
  • How can I make payment ?
  • How far in advance can I change/cancel my reservation?
  • Do you charge for luggage?
  • Where do I find the chauffeur?
  • How long will it take to get to my hotel?
  • Will the shuttle take me directly to my terminal/To my hotel?
  • Are the passengers insured?
     Should I book in advance?
Our service is an on-demand service, therefore prior reservation will assure you a vehicle at arrival or departure. Highly recommended in order to avoid hassle, stress after a long journey.
     Where do you pick-up from and where do you transport to?
From Roissy Charles de Gaulle, Orly, Beauvais, Le Bourget airports or your hotels to train stations, from your hotels/airport to other tourist destinations such as Disneyland, Mont St. Michel, Lourdes, Giverny, Normandie etc. Any destination can be visited upon your request. Please check for prices at our rates page and reserve at our reservation page.
     How can I contact you when I am the airport?
You can call us on +33659198396
     What services do you offer for children?
Mineral water is offered free of charge. For safety and comfort, we provide you booster seats for children and baby seats free of charge.
     My flight is delayed what do I do?
Do not panic! If your flight is delayed, please contact our office upon landing on +33659198396. If you missed the shuttle scheduled for you, another one will be sent shortly.In most cases the chauffeur would be ideally waiting for you.
     How can I make payment / tips ?
You can pay the chauffeur on drop-off, an advance is not required. Chauffeur may be tipped if satisfied with service. This is not obligatory.
     How far in advance can I change/cancel my reservation?
All cancellations must be made 24 hours in advance.
     Do you charge for luggage?
Please note that there would be no extra charge levied for baggages.
     Where do I find the chauffeur?
Our driver will be there at the customs exit with your name on our company board.
     How long will it take to get to my hotel?
From/To Roissy Charles de Gaulle airport it may take between 60 to 90 minutes, depending on the traffic and your destination.
     Will the shuttle take me directly to my terminal/To my hotel?
We are an A-B private transfer service so you will be dropped-off at the destination mentioned in the reservations form. However if any changes you may inform the chauffeur.
     Are the passengers insured?
Yes, please note all passengers are insured.
 
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Company registered in Paris : RCS Nanterre B 504 054 792 SIRET 50405479200024 France